C
1st Gen Battery Ring Doorbell - black and white only
battery-video-doorbell
troubleshooting
About two weeks ago my 1st Gen battery doorbell stopped recording/showing videos in color, only black and white now. I have tried moving the location and resetting it, neither helped. Can anyone help me with this? Thanks in advance.
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13-04-2022 04:29:20
Responses (1)
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Tom_Ring
Hi @cjp69. If moving the Doorbell and resetting it haven't seemed to change the video color, reaching out to our support team will be the next best step. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-04-2022 04:34:28
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