Ring Security Cameras
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U
Why has my first generation ring camera stopped recording in color?
troubleshooting
wireless-security-cameras
I have had the ring camera for number of years without any issues, but recently it sopped recording in color. Looking at Ring Help it says turn on or off night time colour, but this option is not available in the setting for this camera. Is this a move by Ring to make you buy a later edition?
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06-05-2024 11:47:30
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Tom_Ring
Hi @user81898. What specific first generation camera model do you have? Sometimes, the night vision filter gets stuck, leaving everything in night vision mode. You can try rebooting the camera by pressing and holding the setup button for 20 seconds, then releasing it. If that doesn’t work, try pointing a very bright flashlight directly at the camera for a few seconds, then turning it off. This may take a few attempts. Let me know if this helps!
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08-05-2024 04:28:27
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