Ring Security Cameras
Why does my ring camera record all motion?
I bought a ring stick up camera few weeks ago as protection for my sister as she has just split up with an abusive husband. As expected, he came over this evening and kicked off. He was in front of our house for approx 15 mins, in full view of the camera. However, the ring camera has only recorded 3x 20 second clips of the incident, and most of the incident has not been picked up at all. I am very disappointed in this. Does it only record snippets of footage?? I have looked at my settings and the motion sensitivity settings is at its most sensitive so I am confused. Do I have access to all footage through "ring protect"? Please help.
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03-06-2020 07:46:53
Responses (2)
- C
I called support and this is the answer: By default for items that are battery operated (even with solar power), if I don't answer the motion notification by default to save battery life it will only record 20-30 seconds. If I answer the notification, then it will record the whole duration of the motion until I close it. I even clairfied by asking that if there is motion in my driveway at 2 in the morning and I don't answer the notification because I am sleeping, I will only see 20-30 seconds and the answer was yes. She said the engineers are working on it, but that is the way it was designed to save battery life. Hope this helps.
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04-06-2020 07:50:28
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CThanks for the reply. I found this out on another thread. I cant take the risk with an individual not attacking our house in the middle of the night so I have asked Ring for a refund. Pretty disappointed to be honest.
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05-06-2020 06:32:49
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cparman
I am experiencing the same issue of continued activity yet the camera is not recording all of it.
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04-06-2020 07:08:35
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