Ring Security Cameras

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U
White ring around lense
hardwired-security-cameras
cs-support

There’s a white ring.. that looks like it’s around the lense. Any help on how to get rid of it? Or what is it? I shut the power off to my ring at the switch and ring is still on the lens. See attachment ![image|384x500](upload://epfxIgZWl8RLhQMcnNMsuPnyja8.jpeg)

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01-10-2022 01:35:40

Responses (1)

  • T

    Hi @user24692. If this can't be cleaned up with a soft cloth, I'd suggest reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    03-10-2022 22:12:21

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