Ring Security Cameras

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K
Stickup CAM 3rd gen blurry image on the edge?

Does any one have the same issue? Just wonder if it is normal. Crystal clear in the middle, blurry image on the edge.

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10-06-2020 14:58:43

Responses (3)

  • K

    Here is a picture, notice how the left side is kind of blurry?

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    10-06-2020 20:16:31

      K

      Chelsea, yea, my initial thought was a dirty lens and tried cleaning the lens but it doesnt seem to change anything. Its about 9 feet high. The blurryness is the same during day time or night time with night vision. I have highlighted the area on the left side of this night time screenshot to in

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      20-06-2020 15:58:45

  • P

    Mine has the same issue. Center of image is crystal clear, but the edges (especially the left) are blurry. What's also strange is that, if I watch the live feed, I can see the edges (again, mainly the left) getting less and more blurry every few seconds.

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    04-07-2020 20:30:08

    • MC

      Seems the problem with 3rd generation Stick Up Cams continues. I have the same exact problem with blurred edges out of the box. After 30 mins of system resets and adding the Stick Up Cam back into the app with tech support the problem persist. The solution is a new camera. If you get this far be sure you request a new camera, else you will be sent a refurbished unit. I had to send it back.One positive point even though this is the second camera to fail, is the Telephone Support is excellent!!!

      1

      27-06-2021 04:43:14

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