Ring Security Cameras
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Stick up Cam - wifi disconnects
Hi,I have recently bought Ring Stick Up Cam. I have trouble with the Wifi connection., It always disconnects after an successfully setup, message : "Stick up cam is ready for use".I have tried guest network, 2.4Ghz and 5Ghz network, mac address to the product. I have also uninstalled and installed the app several times.I dont think my wifi network is overloaded. Other products I have works fine .Firmware is up to date. Sometimes after setup I get a message where it says: "Updating its internal software", and wait 15 minutes. It is still disconnected after 15 minutes.Blobb
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20-08-2021 15:14:49
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Tom_Ring
Hi @Blobb. I would try connecting your Stick-Up Cam to a wifi hotspot. This will let you know if there is an issue with your network. If you are able to connect and the Stick-Up Cam is able to complete the update, you can try changing the wifi network under the Device Health menu.
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23-08-2021 21:00:52
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