U
stick up cam not recording or able to view anything
troubleshooting
I have a stick up cam, and in the last couple of days it stopped showing or recording videos. Ive done everything and on my app the camera shows online and my battery is fully charged. I stay in South Africa and I am starting to get annoyed. PLEASE HELP
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19-03-2025 07:04:40
Responses (1)
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Justin_Ring
Hi @user_946762. I am not sure what steps you have tried, but I would recommend the following steps for your concern: - Reboot your router. - Factory reset your Camera by pressing and holding the setup button on it for 20 seconds, then reconnect it to your Wi-Fi. - Verify your Camera has good signal strength. https://community.ring.com/conversations/ring-device-tips/how-it-works-your-ring-device-rssi-good-vs-poor/65800f1051f6e6fe781953cf I hope this helps.
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21-03-2025 06:33:10
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