Stick up cam no longer connecting/activating

I recieved the email warning stating I needed to change my battery in my stick up cam. The battery was at 19%. I changed the battery and the blue light on the unit came on and went off as normal. However, when I went to access live view on the app, it timed out and said it was unable to connect. In total I tried 4 fully charged batteries, and it is still not able to connect. I checked for app updates, there were none.This stick up cam is only a few months old, it should not be having an issue.How can I fix this? Thank you.