Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
H
Stick up cam keeps going offline for live view but records motion and gives notifications still
hardwired-security-cameras

Hi there, I’m having some trouble with my outdoor stick up cam. It keeps showing as offline and I can’t live view but it still records motions and notifies me. It happens on any phone app, computer, etc. so I know it’s now just my phone/app. It’ll randomly reconnect every now and then but the signal strength is strong and there’s no reason why this keeps happening. Please help!!

1714

0

0

27-12-2021 09:22:07

Responses (1)

  • M

    Live view connection is often dependent on wifi recourses and signal strength. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure that there is not a VPN enabled on any mobile device/ computer you are using. Power cycling the Camera can also help, by simply unplugging from power for a moment, then plugging back in. I recommend also trying out the [Rapid Ring app](https://support.ring.com/hc/en-us/articles/360028023571-Rapid-Ring-App-Information), designed for optimal access to live view. :)

    0

    28-12-2021 03:01:26

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    J

    Justin_Ring

    2

    User
    Solutions

    W

    WMRing

    1

    User
    Solution

    J

    JeFromNC

    1

    User
    Solution