Ring Security Cameras
Stick up cam interfering garage remote
Hi, I set up a stick up cam in my garage and it interferes with the garage remote. I can't operate my garage door with my garage door opener remote controls. As soon as I remove the stick cam, my garage door opener remote controls work perfectly. Please help. Thanks.
2474 •
0 •
0 •
17-08-2020 10:28:13
Responses (3)
- S
Hi Marley, Thansk for the reply. Garage door opener is not the type that can connect to network. My garage door oponer is a physical remote and also the one that we set up on the car's rear mirror. Both could not work when the stick up cam is On.
•0
20-08-2020 06:48:43
MThank you for clarifying that @schun22! With your garage door opener not being network connected, that makes this concern even more unusual as there should be no similarity between the two. If you have a wired Stick Up Cam and the garage door opener is using the same plug outlet, try using another outlet. Otherwise, this will definitely need a closer look by our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free to update us on your results! :)
•0
20-08-2020 11:40:21
- M
Same issue here. I installed a stick up camera in my garage, however now my multiple remote controls only occasionally work for my liftmaster garage door. The moment I unplugged the camera, everything started to work fine again. I ended up buying a MyQ wifi garage door sensor just so I would have some sort of security for my Ring system, however it is a pretty big bummer I can't have a camera, especially since I live in the city. I would love another solution if this problem is solved.
•0
01-02-2021 09:18:17
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Marley_Ring
Hi @schun22! This is an odd concern to hear of as the two devices should certainly work individually and without an issue. Is this garage control in the form of a physical remote control, or an app on your mobile device? I recommend separating these devices on your home network. If your garage opener is 5 Ghz compatible, it can be moved over to that band while the Camera stays on the 2.4 Ghz frequency. Enabling a guest network on your router and connecting your Camera to it can also help to separate these devices. Feel free to let us know how this goes! :)
0
18-08-2020 04:49:25
•