‎Stick Up CAM Elite POE Firmware Issue

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Harry153

Stick Up CAM Elite POE Firmware Issue

live-view

troubleshooting

Just purchased 5 new POE Stick Up CAM Elite devices to add to an existing network of 5 existing POE CAM's and ALL 5 failed on startup and - 4 hung up on software updates and 1 was dead on arrival (nothing at all when installed). All the exisiting units are working fine and have live view and ALL are working from the same router and switch. I swapped ALL new units, one by one to existing locations using known working cabling, etc and still the same issues. I installed multiple times, reset multiple times, etc and ALL time out on live view and ALL take forever to update with the blue circle of death. Bottom line is - all NEW CAM's clearly and obviously have a firmware bug. The new POE CAM's ALL time out on live view and say they can't connect, but other features like motion events, siren, etc. all work. **It is nothing to do with wifi, cabling, setup, etc - it is 100% firmware in new POE CAM's.**

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24-03-2023 09:19:28

Responses (1)

T
Tom_Ring
Hi @Harry153. As a test, try connecting one of your Stick Up Cam Elites to a WiFi hotspot. Sometimes, there are security protocols in place that are blocking the cam from connecting. If this doesn't help, I suggest contacting our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-03-2023 05:03:53
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