Stick up cam day time via window not working
My two ring stick up cameras do not work through the window during the day. I knew they’d not work at night but they don’t work during the day either. No recordings of motion etc. I can access them manually and they show things. They are on different sides of the house so different sun angles etc from one another. They sort of worked when I first got them but then suddenly stopped detecting anything. How do I get them to actually detect movement?
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04-02-2021 01:51:33
Responses (7)
- B
The motion was on high and basically the whole view. I turned on the advanced motion and kept the zones pretty much the whole view. No improvement out of the window. I’ll try using it inside today and report back. Let me know if you meant something different for the motion settings.
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24-02-2021 11:07:21
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- M
Hi there, @Boldlygoborg! which model of Stick Up Camera do you have? Check out this [help center article](https://support.ring.com/hc/en-us/articles/360022461232-Motion-Detection-in-Powered-Ring-Devices) about powered Ring devices and advanced motion detection with windows (towards the end of article). Depending on factors described in the article, motion may not detect through your window. Adjusting your zones and/ or camera angle might help! :)
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24-02-2021 05:28:17
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BIt worked indoors. So I moved it up in the window above the screen so that it has a clear view. We walk on the sidewalk in front of our house several times a day and it’s not picking it up. I turned on the hourly picture and it does that. If can upload a photo of the zones setting maybe you can help me. I have no idea what else to do. Edit added photo 
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06-03-2021 11:45:12
- T
Hi @Boldlygoborg. Since our suggestion here in the Community have not offered any improvement, try reaching out to our support team to better assist you. Feel free to come back after speaking with support and letting us know how they were able to help! [quote="Tom_Ring, post:2, topic:35739"] If you’ve made these adjustments to no avail, reach our to our support team for the next best steps. Please give our support team a call at one of the numbers available [here ](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. [/quote]
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08-03-2021 06:41:17
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- B
Did you ever get this figured out? I just got my cameras yesterday and its doing to same thing. I called customer support twice with no success. The second lady eventually hung up on me.
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12-11-2023 01:23:39
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UI’m having the same issue. Max sensitivity, full motion detection zone, nothing through window. I stood out from of the window to see if it would trigger, nothing. The camera has been in the window for the past week and it hasn’t detected any motion. It faces a busy part of the property, I assumed no one was around but saw a squirrel outside the same window and started to investigate why it wasn’t picking up motion. I’m assuming the glass is blinding a sensor and it just sees a flat surface? Why doesn’t it alert when something visibly changes like me standing in front of the window? It only works if I point it into the room I’m in and it recognizes I’m standing in front of it INSIDE the house.
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15-10-2024 07:22:44
JHi @user_4e1d5a. We do not recommend placing your Camera behind a window as it can effect its motion detection capabilities. I suggest relocating your Camera where it's not facing a window.
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24-10-2024 08:00:17
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Tom_Ring
Hi @Boldlygoborg. This could be due to how your Motion Settings are configured. I would first try to adjust your Motion Settings and then test the cameras motion detection with the window and with it facing away from the window. This Help Center article [here](https://support.ring.com/hc/en-us/articles/213106363-How-to-Set-Up-Motion-Detection-for-Your-Stick-Up-Cam) has some great information on configuring your Motion Settings. If you've made these adjustments to no avail, reach our to our support team for the next best steps. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-02-2021 06:12:01
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