Ring Security Cameras
Steam exiting from boiler outlet pipe setting off sensor and rear lights
Hi Just installed cameras with lights and sensors combined back and front of the house. The only issue is the rear camera is set off 50 times a night when the boiler activates and steam blows out the flu into the garden from the house. Its cold at the moment so the hot air turns to steam. The camera is over 9 feet up and at least 4 meters away for the pipe and about 1.3 meters higher than the outlet flu. I have turned the sensor setting to people only and that didnt stop the false activations. I turned the motion sensitivity down to its lowest and still the same problem. The only way to stop it is to turn the boiler off and that means the house gets cold or change the sensor zones so as not to include the area where the steam occurs. Problem is that area is right next to the back door and thats what I want protecting. I have to cut out 2/3 of all the whole zoned area (the back garden) to stop the sensor picking up the steam. Its not a massive amount of steam but you can clearly see it in light clouds on the playback videos. Has anyone else had this issue and what did you do. If the RING team read this then give me some help if you can. Regards
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20-01-2020 01:21:45
Responses (13)
- U
Having the same problem - plus next doors boiler is blowing out so much steam. Not sure what to do for the best … Waste of money at the mo Neil
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19-12-2021 05:28:43
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- M
It is best to avoid variables in an environment that might impact your intended experience. As mentioned above, heat sources can trigger motion detection and lights. If possible, consider other areas of your property that might be suitable for mounting.
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20-12-2021 10:00:18
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- G
Can Ring provide a firmware update to prevent false alarms being triggered by boiler steam or heat sources please? I have installed a floodlight camera to give optimum visibility and coverage at the back of a property after it was burgled, but the steam from the boiler triggers the motion detection over 50 times a day - even when it's set to Person Detection mode. Surely the AI software can be modified to learn the difference between a person and steam? There the must be a solution other than having to relocate the camera, especially after spending so much on what is meant to be a premium product? Please provide a software solution to this as soon as possible. There has got to be away that the camera can identify steam Vs a person! Thank you.
•4
27-12-2021 01:36:42
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Eagle328
No matter what you do, if it points in the direction of the heat source it will trigger. I had a similar issue. I had to place my camera in another spot so it covered my door but did not pickup any heat source. The only other thing is to extend the exhaust upward and away from the camera's view.
2
20-01-2020 01:26:58
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