Ring Security Cameras

Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
N
Spotlight Flashing 6 Red Dots when connected to Hardwired kit
hardwired-security-cameras
troubleshooting

Spotlight Cam works when using supplied wired adapter but does not when connected to (HW) Hardwired Adapter kit. When connected to HW adapter, the camera flashing 6 red dots/squares and never connects. I tried resetting the camera and leaving in blinking for 30 mins. I have tested 3 HW kits and all have the same result. I have also tested a separate Spotlight camera. **Installation:** I have removed a working outdoor light fixture and added the Ring HW Kit. The electrical box is connected to a toggle light switch inside the home. I tested the wires with a multimeter; black = hot, white = neutral and ground wire coming from my home. I connected the wires according to color on the HW Adapter Kit. The red wire is capped and unused. **Can someone please tell me what the 6 flashing dots indicate so I can better troubleshoot this?** ![inCollage_20220122_120500069|500x500](upload://xrVAgYiRjJbh4ZTYNeLbUh9qsY5.jpeg)

1376

0

0

22-01-2022 05:08:42

Responses (2)

  • C

    Hi @NikG. Which model of Ring Spotlight Camera are you using? Is this a [Spotlight Cam Battery](https://ring.com/products/spotlight-cam-battery) or a [Spotlight Cam Wired](https://ring.com/products/spotlight-cam-wired)? As for the hardwiring kit you mentioned, you're using the Hardwired Kit listed on our website [here](https://ring.com/products/spotlight-cam-hardwire-converter-kit), correct? I can ask my team if they have any suggestions on this once I have a bit more information. :)

    0

    26-01-2022 07:42:17

    • T

      Just started having this problem 2 days ago.. and my spotlight cam has been installed and running flawless for 2 months. If anyone has an idea please post

      0

      04-02-2022 01:23:18

        C

        Hi @Tavaresdc. Is your Spotlight Cam reporting as online or offline in the Ring App? Are you able to access the Live View, or review any previously recorded events in your Event History?

        0

        04-02-2022 07:04:32

    Didn't find an answer ?

    Log in or create your Ring account to post a question and join in the on the conversation.

    Most Helpful Members

    U

    user63814

    2

    User
    Solutions

    B

    Boone

    1

    User
    Solution

    J

    j0hnmsch

    1

    User
    Solution

    J

    Justin_Ring

    1

    User
    Solution