Spotlight cam unresponsive

The battery died, I placed a fully charged battery (works in the other spotlight cams), and this spotlight cam is still unresponsive. I tried both battery slots, I tried two fully charged batteries, it’s still unresponsive. I pressed the top button, nothing. I held the top button for 20 seconds, still unresponsive. I removed it from my ring devices and I e reset my network. Now I can’t add this cam back because it still does not respond. Can anyone Please help?