Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Spotlight Cam Plus Motion Light Needs Firmware
I've had two Spotlight Cam Plus plugins and the light doesn't come on with motion as it should. The cameras are on the driveway and motion detection recording is great, recording motion 100 feet away The lights are set to come on when motion is detected, but they don't come on unless you are about 10 feet away. Once this "wakes up" the lights, they come on properly when cars or people go down the street and this has to be nightly. I cant "wake up " the camera when I am out of town and shouldnt have to do so. I have turned motion "off" and "on", power cycled and factory reset, however, no change on both Spotlight Cam Plus cameras. I have seen similar complaints on this device. Firmware update is likely the issue. Please fix.
465 •
0 •
1 •
15-08-2023 02:35:45
Responses (3)
- U
StChasQ5:The lights are set to come on when motion is detected, but they don’t come on unless you are about 10 feet away.I have this same issue. Did you ever resolve it?
•0
27-05-2024 14:44:02
•
- J
Hi @user81246. If you have tried the steps mentioned in this thread and are still having the same concern, give our support team a call for further assistance.
•0
28-05-2024 16:55:38
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Justin_Ring
Hi @StChasQ5. Those were good troubleshooting steps to try for your concern. Since the steps did not help, the next best step would be to contact our support team to further investigate. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
16-08-2023 21:00:06
•