Ring Security Cameras
Spotlight cam has black screen
I've tried everything. Had the cable company come out to check my connection, moved my router right next to the spotlight cam, uninstalled & reinstalled the app, did a hard reset on the cam. Nothing! I can hear sound, but there's absolutely no picture. This is a expensive piece of equipment to never work. Solutions???
301 •
0 •
0 •
15-11-2023 12:47:23
Responses (3)
- C
Hi @skatejazz2. Having your internet service provider check the connection and moving the router were both good troubleshooting steps to take. One other thing I'd suggest is checking that the [ports and protocols used by Ring devices](https://support.ring.com/hc/en-us/articles/205385394-Protocols-and-Ports-Used-by-Ring-Devices) are open on your router. If this issue still persists, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us). Your concern may need to be escalated for more advanced troubleshooting.
•0
17-11-2023 08:44:20
•
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
•0
17-12-2023 08:44:54
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
splankton
I would get ring to replace it. Sounds faulty.
0
16-11-2023 09:56:35
•