Spotlight Cam Battery won’t re-set
After issues with the app not showing alert videos I reinstalled the app as instructed. Now my spotlight cam battery camera became disconnected to the WiFi. Trying to re-connect it appeared that the batteries (I have 2 installed) might need charging even though the app was frozen at 50% right battery 100% left battery. In plugged both and recharged both to full. Reinserted batteries and app still registers as 50% right 100% left. Tried reconnecting to WiFi it wont go into reconnect mode. Tried a hard reset and no luck there. Anyone else have this problem?
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17-02-2020 05:28:09
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Marley_Ring
Sorry to hear about this @Dmscheuer! If you held the setup button for 20 seconds to perform a reset, and the camera is not allowing another setup, please try removing and reinstalling the Ring app on your mobile device. If this does not improve your experience, I recommend reaching out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for more in-depth troubleshooting. I hope this helps! :)
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17-02-2020 08:46:58
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