Ring Security Cameras

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C
Spot light cam

My care plan expired and I just paid for it. I can’t play video from last night. Is there any way I can get that video

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12-06-2020 20:43:07

Responses (1)

  • C

    Hi @Chris408. With how the Ring Protect Plan works, any events that occurred during the lapse in coverage will not be saved. In addition, any previously recorded events are inaccessible since there was this lapse in coverage. Now that you have resubscribed, any events moving forward will be recorded and saved in the Ring App for you to download. Feel free to reference this Help Center Article on the Ring Protect Plans [here](https://slack-redir.net/link?url=https%3A%2F%2Fsupport.ring.com%2Fhc%2Fen-us%2Farticles%2F115001671383-General-Information-on-Ring-Protect-Subscription-Plans), as it may have some helpful information for you as well!

    0

    15-06-2020 17:41:15

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