Ring Security Cameras
Browse posts, comment, and join in the discussion about Ring’s indoor and outdoor cameras.
Solar Panel plug does not fit in Spotlight Cam
We purchased the Solar Panel for the Spotlight Cam Battery however the plug does not fit into the Spotlight Cam. It appears to be too big. I purchased this item over the phone and was told by the Ring representative this was the solar panel to buy. Does anyone have a solution to this issue? Thank you in advance :-)
3262 •
0 •
0 •
13-06-2020 20:03:56
Responses (3)
- C
I have the exact same problem. Everything was great right up until now VERY frustrating.
•0
10-11-2020 19:46:45
- D
Thank you for your response. I am attaching a couple of pictures of the “connection” with the camera and the solar panel plug. As you can see the plug will not push into the back of the camera. We are also being told to add a second battery although there are already 2 batteries in the camera that we have charged. At this point we are totally frustrated and feel that the spot light camera is defective. Please advise. Thank you very much!
•0
27-06-2020 19:02:18
•
C@dfw956 Thank you for taking the time to attach those pictures. Since you're having some additional concerns regarding the batteries as well as the Solar Panel plug, you may want to reach out to our support team. They'll be able to take a closer look at your Ring and determine what's causing the con
•0
29-06-2020 15:20:07
MI had the same problem with a spotlight cam and solar panel that were bundled together! No way that plug was going to fit. And after weeks of problems with the camera not detecting motion properly inside the zones I setup, I boxed it all up and sent it back. Will replace with another product. Done w
•0
30-10-2020 15:28:00
- L
Same exact issue bought this solar panel on Amazon and setup everything up perfectly but it does not fit into the Ring Backyard Spotlight Camera, the adapter is too big for the hole on the camera and solar panel not detected!
•0
13-05-2023 17:26:38
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hey @dfw956. The plug for the Solar Panel should be compatible with the Spotlight Cam Battery. Can you please share a few pictures of the plug and the socket on the Camera so we can have a look at what you're seeing? This will help us address your concern better. :)
0
16-06-2020 17:10:58
•