Ring Security Cameras
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S
Smart alerts not working
recording-length
cs-support
notifications
Hello. Recently my Floodlight Cam (1st gen) stopped recording. I restarted it, and then factory reset it. Both did not resolve the problem. So I discovered if I disable smart alerts, it starts recording. Of course the amount of alerts without smart alerts is a lot. Anyone see smart alerts cause the can to stop recording?
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27-11-2022 12:44:01
Responses (3)
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Justin_Ring
Hi @Slobs2. Since you have tried all the troubleshooting steps I would have recommended and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-11-2022 10:04:35
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