Ring Security Cameras
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Security Camera settings stopped working
A few days ago our two outdoor hardwired security light/cameras simultaneously began to ignore their behavior settings, apparently when I updated my iPhone Ring app. One was scheduled to be on 7 pm-7 am; the other, on the other side of the house, only when nocturnal movement was detected. Neither now goes on under these conditions. Had worked properly since installation 12/20.The cameras still function normally, and the lights themselves are fine, we can turn them on manually through the Lights dashboard, but even by erasing the previous settings and restoring them, we cannot make them follow a schedule or to light up when the camera detects motion. Ideas?
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06-07-2021 13:27:59
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DMargulisNJ
Marley, the good news is that the problem has auto-resolved but in a really weird way. Three days after my original post (with both lights usable only by toggling them off and on) the one that was originally set to light upon detecting nocturnal motion suddenly decided to work again. I then tried (for a second time) setting the other camera to light on motion only, but no good. Yet two days later that second camera *did* start to light on motion and two days after that it resumed its correct function of following a calendar, all without any intervention by me or any other authorized user. So now both lights are working properly. Thanks for your reply, and I guess we'll put it down as one of life's unsolved mysteries.
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17-07-2021 16:39:36
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