Ring Security Cameras
Ring Spotlight 2nd Battery Charged but not showing in app
Just got a new camera with extra battery. Charged both batteries Put both in device App only showing one battery One green battery indicator, on greyed out. Right battery level says 'Add a Battery' in red. Open the battery hatch on the device, two lit red led's indicating two batteries connected. Is this normal, i.e. only shows the other battery when it switches Is the device borked Or is it just that the app is sh\*te?
32733 •
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45 •
28-05-2020 08:53:13
Responses (19)
- S
Same here! 2 batteries fully charged but showing as dead when they are put into the camera:(
•2
29-05-2020 06:43:09
CHey neighbors! As we are a neighbor to neighbor support forum, you may find that getting a response from a moderator may take a little while, or you may have to contact support directly for immediate assistance. At this time, if your Spotlight Camera will not reconnect, complete a setup, or show that you have both batteries inserted, please attempt the following: - Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours. - Ensure there is no debris in the battery hatch and that the hatch is closed. - Press the setup button on the Cam and complete the setup in the Ring app. (If already online, you may need to remove the device and then re-set it up in the app) - If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera. - If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds. If the above steps do not result in successful setup or operation of both batteries, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•1
01-06-2020 09:59:35
DSame issue. The above fix does not work. The battery is powering just not visible in app. Returning mine.
•1
25-11-2020 11:07:53
- S
Carlos_Traiy's answer did not work for me, however, I backed out of "Device Health" and went into "Power Settings". Both batteries showed up there. When I went back to "Device Health" the issue was fixed.
•4
01-07-2021 04:57:13
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- D
Tried the live view option several times and it did not work. I ended up removing the primary battery and placing the new battery there...also did not work and it showed the old battery's remaining usage so definitely an issue with the app. I closed the app and moved the battery to the empty spot, inserted the old battery too, restarted the app a couple of times, removed batteries and inserted them again, restarted app, went to "health" section and voila, both batteries showed up. RING needs to patch this bug...
•1
20-01-2022 08:31:33
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Anujanzan
I am having the same issue, but with both batteries! Does anyone know how to fix this? Or is the device broken? I have fully charged both batteries but somehow the device / app don’t recognize this.
1
29-05-2020 12:35:45
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