Ring Security Cameras
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Ring Floodlight Bricked?
Around a week ago, my Ring Floodlight Cam started reporting that it was offline. The device is non-responsive and when I attempt to place the device into setup mode to recover, it makes a 'click' noise and the lights flash, but it never enters setup mode. I attempted to do a factory reset by holding the setup button longer (30 sec), but I get the same result. Since this started, the LEDs are now in an always on state.I'm thinking my camera is bricked... has anyone been able to recover from this?
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02-11-2020 18:36:52
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Caitlyn_Ring
Hi @stem. Since you've already tried the basic troubleshooting steps and your Floodlight is still not working properly, please follow up with our support team directly so they can take a deeper look at this for you and offer more advanced troubleshooting. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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03-11-2020 23:39:17
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