Responses (3)

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  Caitlyn_Ring

  Hi @user2815. Have you tried removing the Light Schedule and setting it back up? I'd give that a try first, and if the lights still aren't working afterwards, you can reset your Floodlight Cam. To reset the Camera, hold down the setup button for at least 20 seconds and then set it back up in the Ring App using the steps under Set Up a Device. If that still doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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  17-11-2021 08:38:09

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  user59759

  The last time I posted, it was resloved. Now it is happening again. I removed and reinstalled the device. Set up a new light schedule. Nothing has worked. The lights work as they come one with the motion sensor but the light schedule nor the manual toggle are not working.

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  25-09-2023 07:24:51

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  Caitlyn_Ring

  Hi @user59759. Make sure to delete any other Light Schedules that might conflict with the one you're setting up, and verify that your Floodlight Cam isn't in a Light Group, as that could also impact the Light Schedule. If you've checked the above, as well as tried the troubleshooting steps in the marked solution to no avail, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) so they can take a closer look.

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  27-09-2023 04:16:34

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  27-10-2023 04:16:58

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