Ring Security Cameras

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T
Ring cameras using computer stuck on "Activating live view"
ring-website
live-view
troubleshooting

So, as of a few days ago I cannot view any of my ring cams on my computer (on website) as I just get a continual "Activating live view" with spinning circle. Now I could before.I am on Mac, using Brave browser (also tried Chrome) and I just can't view online. The app however works fine. So, since the app works it's not: my cameras, my wifi, my connection.....I was able to connect as of about 3 days ago but now I cannot. I have been trying for 2 days off and on but just get the same message and spinning ball. Again tried with 2 browsers.

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02-11-2021 01:41:19

Responses (1)

  • K

    Hello,I was having the same problem on a Mac using Brave (and chrome) browser and discovered the problem to be Brave blocking "Auto Play" of videos for the Ring website. I noticed a small exclamation mark to the right of the web address in the browser. When I clicked it , I was prompted that Brave was blocking auto play and would I like to allow it for ring.com. Once I said yes to that change the Live view started working.

    1

    17-10-2022 17:06:34

      C

      Hi @KMPNY, thanks for sharing that suggestion of what worked for you! :)

      0

      19-10-2022 19:45:05

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