Ring Security Cameras
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concerro
Ring camera randomly powers off.
One of my ring camera's randomly disconnects. To get it working I have to use a usb charger that's plugged into the wall. Shortly(less than a minute) after doing this it reconnects to the network. The battery is at or close to it every time 99%. This started about 3 weeks ago, and I've had the camera for a little over 3 months. The camera hasn't been dropped or damaged so I don't know why it's doing this.PS: The camera has two slots for batteries in case I want to use two batteries. The camera detects and uses the battery no matter which slot I use.
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10-09-2024 00:14:17
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Justin_Ring
Hi @concerro. I recommend trying to factory reset your Camera to see if it helps. To reset it, press and hold the setup button on it for 20-25 seconds then reconnect it to your Wi-Fi. If you have tried this step and are still having the same concern, give our support team a call for further assistance.
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13-09-2024 16:26:59
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