Ring Security Cameras
ring app keeps telling me its now plugged in and persistently asks me If I want to switch to wired mode
I have a ring spotlight cam and its been working fine for weeks. its been plugged into a solar panel. after the first few weeks of having it, it started sending me a notification saying "porch kitchen is now plugged in. Want to switch it to wired mode?" What do you mean it's NOW plugged in? Its BEEN plugged in for weeks to the solar panel, so why does it keep asking me this? so i click the notification and all it does is take me to the main menu of the porch kitchen camera. so that happened WEEKS ago, now its happening again over and over. please fix this bug.
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29-07-2024 04:49:22
Responses (7)
- R
i never got an email saying you responded. this is the first I'm seeing this message now that i'm logged back in. how do i get email notifications telling me you responded? I havent seen the issue since I wrote this post. Could it have been a bug on your end?
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17-09-2024 05:27:56
C@rachelcenter Unfortunately, the Ring Community does not support email notifications at this time. I'm glad to hear you haven't encountered this issue again since! Feel free to let us know if you have any other questions or concerns.
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18-09-2024 09:08:12
GSorry to resurrect an old topic, but this is exactly what's happening with my brand new third generation stick up cam. Rebooted multiple times but still getting the message intermittently, and no way I can see to stop the notification. I also noticed there's a little bar on the battery icon when the message comes up, which I assume is related to the solar kicking on.
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28-11-2024 05:03:32
CHi @Grassflats2. Are you able to dismiss the notification? It's not recommended to use Wired Mode if your camera is battery powered, even with a Ring Solar Panel attached, as it would drain the battery too quickly.
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29-11-2024 05:18:04
- R
@caitlyn_ring I hope you can institute this email notification as a feature in the near future. It is needed.
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27-09-2024 04:15:56
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- R
@Caitlyn_Ring Im not aware that I put it in wired mode. I just know i put the batteries in (fully charged), plugged it into a solar panel and the warnings wont go away and before I know it I'm getting an alert while I'm out of town that the battery is low 10% even though I charged it before I left. if you dismiss the notification it just keeps coming back
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30-11-2024 04:37:00
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- J
I have the same issue with a Ring Stick camera plugged into a solar panel. It isn't in wired mode, there is no way to dismiss and stop the notifications. I have multiple cameras all configured the same way and this is the only one that has this bug.
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13-02-2025 06:27:28
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UI have been getting them same message.. it's very aggravating since no one knows how to fix it!
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27-03-2025 09:22:47
- J
Hi neighbors. Thank you for sharing your concern. At this time, please give our support team a call for further assistance with concern. They will be able to have this looked into further than we can here in the Community.
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14-02-2025 06:50:42
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UWhat number should we all be calling? Seems like this is a bigger issue than just a few of us.
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04-03-2025 10:45:21
JHi @user_8af034. This page will give you the number to call our support team based on the region you are in. https://ring.com/support/contact-us/call?hasLangChanged=true
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05-03-2025 10:52:53
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Caitlyn_Ring
Hi @rachelcenter. To confirm, is this a Spotlight Cam Battery with a Ring Solar Panel connected to it? Do you see an option to dismiss this notification? I'd recommend performing a reboot from the Device Health page in the Ring app. Let me know if the reboot helps.
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30-07-2024 05:10:03
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