Ring Security Cameras
Return and Refund
Something happened with my spotlight camera, so I returned it to Ring Company. I checked my UPS tracking that it showed my camera delivered to Ring Return at 400 Arlington Blvd, Swednesboro NJ 08085 on Friday, May 01, 2020 at 12:41pm. Until now, I didn't see my refund. I would like to know that when I have my refund. Please help me. Thank you
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07-05-2020 05:13:34
Responses (2)
- C
Hey neighbors! Thank you for reaching out to the Community for guidance here. At this time, the only support channel that will be able to verify any statuses of a refund will be our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) via phone. Please give them a call and they can help sort this out for you. :)
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07-05-2020 06:14:14
MI called cust svc and turns out my refund wasn't issued back to me yet for some reason (despite the pkg being received and checked in a week ago). So they pushed that through...hopefully. Supposed to get an email when the transaction occurs so we'll see, otherwise I'll be calling back again. I re-bought the floodlight cam, this time from Lowe's. If I have another refurb dud it will be easy to conduct a return in person.
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08-05-2020 10:27:46
NI have a similar situation. Have you received the refund? How long has it taken since you contacted Ring by phone? Thank you!
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02-06-2020 03:30:42
TMy return was received by Ring on 5/18, and I have not seen my refund yet. Your link only directs you to the community site. There is no phone number there.
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09-06-2020 03:44:43
CHey neighbors! For a follow up on your return, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Please note that chat and email support is not available at this time, so if you utilize the chat bot that pops up on the page I redirect to, it may take you back to Community. In addition, refunds normally take 7-10 business days, but we have been seeing some take 10-14 business days depending on the bank and delays due to COVID-19. If you still have not gotten a refund after 14 days and tracking says we have received the device back, please give our support team a call. :)
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10-06-2020 04:57:53
- B
I ordered a doorbell in November. Waited for delivery and nothing turned up. When I contacted customer service I was told it was now out of stock and was a supply issue and would be a 2 month wait. I asked for my money back and still no refund or correspondence from ring! Although I had a email stating 3-7 days
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26-01-2022 07:30:53
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MinneapolisJeff
My return was received 4/30, still waiting for refund as well. I would have preferred an exchange but wasn't given that option (cust svc was just intent on having me make phone calls and loading firmware updates that didn't exist)
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07-05-2020 02:57:57
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