Responses (4)

• D

  Dianasmontanez

  Did you ever get an answer on this issue? I'm experiencing the same thing.

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  20-05-2021 01:16:59

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• M

  Marley_Ring

  Hey there, neighbors! This is potentially due to the customizable motion settings being used, which can look different based on device type or power method. Check out the power mode for each StIck Up Camera to ensure it is set to be wired. Feel free to also check out our Community post for more information about customizable motion on battery devices. I hope this helps! 

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  20-05-2021 03:35:25

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• A

  asdf1234

  Here's the short answer from the community post: "Motion zones can not be extended to the full area of your Live View when creating these zones. This is because **the area your camera covers is slightly larger than the area your motion sensors cover**."

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  04-06-2021 05:29:48

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  C

  Chelsea_Ring

  Hey neighbors! I wanted to step into here to clear things up and paint the full picture for you in this situation of using the Motion Zone feature and the Stick Up Cam 3rd Gen while wired via the Plug-In Adapter, or by battery via the Quick Release Battery and/or Solar. If you have the Stick-Up Cam Plug-In (3rd Gen), this means that you are supplying constant power to the device and allowing it to operated on the wired device motion settings. This means that when wired, you will not see a crop when selecting your Motion Zones because the device will use our wired devices motion detection to capture events based off of your more in-depth settings to select from. In comparison, if you are using the Stick-Up Cam Battery/Solar(3rd Gen), this means that you are having the camera operate off of the battery power that is available to it (and recharged to the battery from the solar panel), thus having it operated on battery device motion settings. These settings differ from wired and have some limitations to help conserve battery life and how the device functions, which is why you will see this crop. You can read more about how battery devices function with Motion Zones in our Community article [here](https://community.ring.com/t/feature-update-customizable-motion-zones-for-battery-devices/13965). An important note from that article is that “Motion zones can not be extended to the full area of your Live View when creating these zones. This is because the area your camera covers is slightly larger than the area your motion sensors cover.” If you have your Stick Up Cam 3rd Gen operated via battery or solar, we recommend [changing the power mode to Wired](https://support.ring.com/hc/en-us/articles/360045463592-Changing-power-modes-on-your-Ring-Stick-Up-Cam-3rd-generation-). I hope this clears this up for you, neighbors, and if you have any additional questions or concerns, please feel free to let us know below.

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  08-07-2021 10:43:50

• U

  user_5b0ad8

  We have the same situation, 3 years after your post.  Our work around was to mount the device upside down.  In doing this, the motion detector works as one would expect.  Once we did this, we went from zero alerts to one every few minutes.  To address the alerts issue, this becomes a simple fix with motion detection zone and frequency settings. The only negative issue with this solution is that your videos are upside down.  Now, if Ring would create a flip right side up button then all will be well.  I hope this response helps others.

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  16-02-2025 03:58:18

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