Poor night vision with Spotlight Cam Battery
The quality of the night vision in new Spotlight Cam Battery is unacceptable. I have two cameras installed in the same spot - Spotlight Cam Battery and Ring Stick Up Cam Battery. The Stick Up camera shows bright b/w picture at night, while Spotlight Battery shows very dim picture, like the IR lights are not even functioning for it (I can see red dots on its face, though). Just to make the conversation faster: yes, I tried to wipe the lens, I tried to reset the cam and to re-pair - no dice. HDR on / off doesn't seem to make any difference either. Here is the screenshots of the Spotlight Battery (top) and Stick Up Battery (bottom):  Is this something fixable via software, or I need to return the camera? The Spotlight Cam Mount seems to have good night vision, btw. I probably, will return the battery version (back to Amazon, will leave bad review for sure) and will get another Mount version.
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20-01-2021 02:30:23
Responses (3)
- A
UPDATE: I got contacted by Ring Customer Service and I was offered to exchange the Spotlight Battery Cam to Spotlight Wired one. Couldn't be happier with the exchange, wired works good. Look at the pics, they show the difference in infrared light for Battery and Wired/Mount/Spotlight versions. The Battery variant has infrared lights on SIDES of the camera, while the rest of the family has them in FRONT. I believe this is the reason why the night vision is so poor for the battery version. I am pretty happy with the replacement, however, it seems to me that the Spotlight Battery Cam has issues with its design. Special thanks to Ring Support (to Jess, in particular), didn't expect that level of support! 
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11-02-2021 11:00:58
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- F
I’m fairly new to Ring Spotlight Battery cameras. I installed 2 Floodlight cameras and they are great. The first spotlight battery camera is in the front of our home and it’s just fair for night vision but the one I just installed to monitor the side gate is absolutely worthless. I cannot see anything. It’s all dark. What’s the problem?  The camera is mounted under the eave and the side gate I’m trying to monitor is only 12 feet from the camera but I cannot see it
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30-08-2021 05:02:37
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THi @FredK. Thanks for sharing the image of what you are seeing. From the looks of things, it looks like much of your Spotlight Cam is shining on the wall to the right. I would try to angle it away from the wall so that the infrared lights are not reflecting off of the wall so much and causing the dark spot where you need it most. Try activating the Live View and then moving the camera around to see how it affects the brightness.
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31-08-2021 05:33:00
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RobertsOalsk
I'm in the same situation. Still getting same error message[!](https://www.upsers.run/)
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26-01-2021 03:10:30
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