Tried resetting Doorbell Pro several times. Do not get any light, spinning or otherwise, white or blue. Power is good, internet is good, other devices work fine. No alerts, no video from doorbell. If I push the main button on the doorbell only the doorbell itself rings as does the mechanical doorbell. Two techs couldn't figure it out. One even sent me a new doorbell! Initial setup worked fine but two days later it died. Very frustrating!!

Hello @philG, it sounds like you are having concerns with your Video Doorbell Pro dying. A restart is unlikely to help with this situation as power is the main concern here. If you have already had a replacement and this one died as well, it likely has something to do with the transformer or how the Doorbell is connected to it. Check out this [Ring Help Center article](https://support.ring.com/hc/en-us/articles/115000115323-Power-Issues), it will help explain this in more detail.

On line research indicates we now, after 9 months of an excellent experience, have a power problem? Door bell device is dead. Now we need a Ring power cable? Makes no sense.

‎Outdoor Ring Pro spotlight camera giving yellowish and blurry pictures and videos since few days.

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user_7536a9

Outdoor Ring Pro spotlight camera giving yellowish and blurry pictures and videos since few days.

hardwired-security-cameras

How to get back normal pictures & videos. I Googled and did clean the Ring camera's round built-in plastic lens cover frust with clean soft cloth, then water-damped cloth. Didn't work. Then soap cleaned with dish wash soap water. Did not help. Then tried eyeglasses lens spray clean. Still no change. Did not find any replacement lens cover nor how to remove this built in lens cover, clean it inside also and put ut back. I have been a continuous Ring protection plus customer for all my Ring security cameras including this and other wired under the eaves pwrimeter cameras. Just for the lens cover problem it does not make sense to replace it with whole new camera. Can Ring or any one help please? Thanks

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14-07-2024 10:25:02

Responses (1)

J
Justin_Ring
Hi @user_7536a9. If the lens on your Camera has any damage, the next best step is to give our support team a call for further assistance.
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15-07-2024 10:33:00
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