One of the two batteries not recharging
One of the two batteries in my Ring Spotlight Can Pro is not recharging through the solar panel. The other battery is doing fine. Both batteries, the solar panel, and the camera were installed in July 2023 and have been working great until this week (Dec 15, 2023). How do I get this working correctly?
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16-12-2023 07:35:41
Responses (2)
- K
Hello Tom. I appreciate the response. I only know what I see in the app. One battery appears to be hovering between 84-90% while the other is stuck at 2%. The camera continues to work as it did before. I do need to use a ladder to access the camera so I am hoping you can provide as much information as possible to avoid multiple ladder set ups. Thanks.
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18-12-2023 09:17:45
THi @Kevatlarge. Thank you for the response. Here’s what I would suggest: Try removing the “good battery” and leaving the low battery in there to see if it charges in either slot. You can take the battery out and charge it to full, then put it back in the camera and see if it is able to maintain the battery level. Use a paint pen of something to label the batteries so they don’t get mixed up. What we’d like to determine is if the battery is bad, or the device isn’t charging in a specific slot.
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19-12-2023 02:51:49
KHello Tom - I switched the batteries and here are the results: Before: battery 1 @ 2%, battery 2 @ 81% After: battery 1 @ 42%, battery 2 @ 81% I think it is weird that battery 2 showed 81% both and after since they are different batteries. Both batteries appear to be charging. Perhaps one jiggled loose in the wind? I will update later as I learn more.
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19-12-2023 09:30:06
- U
I have the same problem. One at 94% and the other at 12%. Both batteries were inserted at 100% charge. I have two solar panel charged cameras both with two batteries. The other one has both batteries at 100% and so both batteries are recharging. Both solar panels face due South with no obstructions. The one that is not charging the second battery is a “pro” version.
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09-05-2025 07:45:15
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CHi @user_24f5@user_24f566. Please try swapping the batteries between the cameras. This will let us know if the issue is with the batteries themselves, or with the Pro Camera specifically.
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21-05-2025 05:13:38
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Tom_Ring
Hi @Kevatlarge. Can you explain how you have come to this conclusion? What is the battery percentage at? What battery slot is it in? Have you tried switching the batteries in the battery slot?
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18-12-2023 04:50:01
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