F
FPonzo
Accepted Solution
Not Capturing Important Videos/Photos
troubleshooting
event-history-timeline
Often times, (too often I might add), I find that my cameras are not capturing very important videos/photos. Someone will come into view of the camera, but none of my ring devices will capture the video or the photos. I am paying the fee per year to have the monitoring service, but the cameras are not capturing....what is the point of having security cameras if they will not work exactly when I need them to?
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28-01-2023 02:00:21
Responses (2)
- U
My cameras only capture snippets as well. I think I’ll be switching to a service that has fluid video and sound.
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05-12-2024 12:19:53
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Justin_Ring
Hi @FPonzo. If your Motion Detection is not working correctly on your Cameras, try the following steps: * Reboot your Camera using the Ring app.* Adjust your Cameras Motion Zones to cover the area you want motion detected at. * Increase the Motion Sensitivity of your Camera to the maximum. * Check your Smart Alerts settings.* If they are battery-powered, change the Motion frequency to Frequent under Motion Settings > Advanced Settings. This option will cause the battery to drain a bit quicker. If you have tried all these steps and this issue persists, please follow up with our support team for further assistance. You can reach out at one of the numbers here, or @Ring on Facebook, X, or Instagram.
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30-01-2023 08:35:08
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