Ring Security Cameras
Night Vision Flashing On/Off
As title references the night vision just flashes on and off repeatedly. Saw previous posts referencing this but no follow up on what solved it. Issue persists regardless of adding more ambient light or less. Not sure if there is a settings issue or something else. Only other thing I can think of is IR reflecting off wall and door to the immediate right? With door open or closed occurrence is still the same.  Update: attempted to reposition camera, add ambient light, change proximity to reflections.... nothing corrected the issue. The IR with night vision is the problem, faulty cam?
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12-02-2022 06:51:05
Responses (6)
- U
I am having exactly the same issue with my new battery camera. Did you get it solved? I have tried repositioning it and resetting but no improvement.
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26-04-2022 09:04:48
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THi @user10169. I would suggest reaching out to our support team if you are having this issue. [quote="Marley_Ring, post:2, topic:115548"] If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. [/quote]
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27-04-2022 08:53:26
- W
mine did the same thing during a light rain. I went outside and wiped off the front of the cam...problem solved.
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19-02-2023 03:12:04
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CHi @wrvandelft. Thanks for sharing the solution that worked for you! :)
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21-02-2023 09:22:09
- U
I’m having the same issue. I tried resetting and installing again. Doesn’t work, it’s still going on and off.
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10-03-2023 04:49:31
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- J
Hi @user38858. As mentioned in the previous comments, if you have tried the basic troubleshooting steps and are still having the same concern, contact our [support team](https://support.ring.com/hc/en-us/articles/213608406) for further assistance.
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14-03-2023 04:20:00
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Marley_Ring
Try resetting this Camera by holding the setup button for 20 seconds, then reconnect it via [these reconnection steps](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) in the Ring app. [quote="JG07, post:1, topic:115548"] attempted to reposition camera, add ambient light, change proximity to reflections [/quote] These were all great steps to try. Feel free to check out this [Help Center article](https://support.ring.com/hc/en-us/articles/360038559351-Understanding-Color-Night-Vision-and-Troubleshooting-Night-Vision) for more tips on troubleshooting night vision. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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14-02-2022 05:06:47
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