Ring Security Cameras
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New Stick Up Cam Issue with Recording Videos
Last week we purchased a Ring stick-up cam. it seems to work fine except the recordings are Black, always. I was on a chat with Ring for a few hours and ended up getting disconnected. A fix was never figured out during that time. He even had me log into our wifi router and check settings, etc. Our internet provider is adamant there is no issue with the internet/firewall, etc. which might be causing the problem.I have done a hard reset (hold reset button 20 seconds & reset up) twice already and it has never worked.Suggestions before we give up and return the camera?
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06-11-2019 22:01:09
Responses (2)
- BM
I am having the same issue with my Stick Up Cam. I purchased it right before Christmas. Help...
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09-01-2020 08:04:14
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eo1995
I would try setting up a guest network on your router or connecting them to a mobile hotspot and see if your cam still has issues with black videos. If the camera works great in those, then you would be able to narrow down the source of the issue to possible settings within the router.
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15-11-2019 09:06:26
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