New ring spotlight stuck in update

I recently got a spotlight pro wired and when setting it up it would either stop updating mid update and say it’s my Wifi even though I have great Wi-Fi and other ring devices too . The camera was directly next to the router or it would finish the update I would access the camera then it would start an update again. I tried setting it up on a different phone, resetting the Wi-Fi and the device, even trying it on a different router. I thought it must be a faulty device so I returned it and got another and the same Is happening it just always updates then when it eventually stops i go on it and it just starts updating again. Anyone had this issue? Thanks