Responses (7)

• J

  JohanVenter

  I have the exact same problem. Alexa started annoucing "motion detected at the front door" twice about a month ago. Also - I'm not sure if this is connected or not - when I ask Alexa to communicate with my front door (echo devices without a screen, i.e. audio only), she connects successfully every time. When I ask to view my front door on my Alexa Echo Show it only works about 50% of the time. I've checked the signal strength of the WiFi at the front door and it is very good, so there must be a different problem.

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  09-08-2020 09:47:44

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• U

  utopia7697

  Mine does the same thing. So annoying. I had to unlink my dot also as it announced twice on the dot then twice on the alexa.

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  03-09-2020 02:07:13

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• J

  JFW0928

  I had this issue and discovered that, in the Alexa app, I had "Motion Announcements" enabled under Devices - Cameras - Device Name and also a routine configured for Alexa to announce a customized message when motion occured. I found it best to set up a routine if I only wanted the motion announcement to occur on a single echo device at specific times and to enable "Motion Announcements" under the specific device settings if I wanted announcements on multiple echo devices for every occurence. And, if that is not confusing enough, don't forget that the Ring app on your phone can also be configured to provide a sound and popup for motion events. However, I beleive the Ring app alerts only occur on the device on which the app is installed.

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  07-09-2020 11:28:48

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  bubbafish

  I have the same problem and it also started a few months ago for me. It's so annoying to hear her say it twice. Anyone figure it out?

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  27-09-2020 11:55:09

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  bubbafish

  Ok, I ensured that my Alexa app, my Ring app and my Alexa device are all up to date. And I double-checked to make sure that I have no routines set. Then, I disabled the Ring Alexa Skill, then re-enabled it. But the double-announcement problem is still happening. Pretty sure it's a bug since I'm not the only one this is happening to, and it started happening a few months ago without my having made any changes.

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  29-09-2020 12:29:12

• T

  turbobuick86

  My PC suddenly started announcing twice only on one camera of the 7 we run. Can't find anything that is related to that single camera. My phone and laptop only announce once, but my PC announces twice on the spotlight cam.

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  26-12-2020 06:06:53

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• JS

  Jason-S

  Issue Resolved (sort of): Hi all, I've recently encountered this exact issue and had noted that it only started when my free protection plan expired. I've just taken out the 'protect basic plan' and since then my notifications are back to normal (announced only once). I'm not 100% certain but it could be related to the use of rich notifications, a function only available when you have a plan in place. Probably not the answer you wanted but hopefully useful to some of you. Be interested to know if this coincides with your own experiences.

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  02-01-2021 12:51:23

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  S

  StephenK

  Issue Resolved: I read the post by Jason-S indicating the duplicate announcements started when his free protection plan expired. It's been a while since the duplicate Ring announcements started on my Alexa Show, but it's also been a while since my free protection plan expired. So, I decided to test out Jason-S's theory and subscribe to the 'protect basic plan'. Moments after paying the $30 annual fee I walked out the front door, triggering the Ring motion sensor and Alexa announced there was motion at the front door - just once. Problem solved. Though, I think it's ridiculous it requires a paid subscription to stop the duplicate announcements. BTW - I have Rich Notifications active, so I don't think that's causing an issue.

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  06-01-2021 05:01:58

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  LoisW

  Mine as of today has now spawned to FOUR notifications despite me trying to follow these steps. I don't even know where to turn the notifications off. Makes me want to take the doorbell off my wall.

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  09-01-2021 10:09:58