Responses (3)

J

JasonSTL

I'm seeing a similar issue with my cameras (four spotlight cams, and one original doorbell) and I'm starting to think this is a server side issue. Until about 5 minutes ago, I could see motion alerts, but could not access my videos, and then videos from around 7:00-7:15am CDT started popping up on my feed.

0

•

12-09-2019 14:35:52

•

Reply

H

Huggs

Sorry you're having the issue, but glad it's not just me. I'm still having the issue.

1

•

12-09-2019 14:43:08

J

JasonSTL

Well, it doesn't just seem to be me and you- It's a widespread issue, and thankfully, they've been working on it for a while. According to the status page, as of 13:06 UTC (Or about 8:06am CDT), Ring has identified the issue in video processing, and is working to impliment a fix. You can follow the ticket at [https://status.ring.com/](https://status.ring.com/)

0

•

12-09-2019 14:52:08

L
Labrajaws
Starting 12th September, some of my Stick Up Cam recordings show in the history on the Ring App but will not play when clicked. When I click on them in the web portal, I get "There was an error retrieving this video. Please try again later." Live video is fine - it records and can be played back straight away.I have contacted Ring Support who just say they will escalate the issue, then I hear nothing further.Setup:Ring Stick Up Cam (Wired) connected over PoE to router using PoE injectorRing Doorbell 2 (Wired to mains) connected via WirelessI have never had this issue with the Doorbell in over 12 months of active use. Are there known issues with the Ring servers at the moment?ThanksAndy
0
•
13-09-2019 10:25:38
•
Reply
K
kjschiff
This is happening to me as well. Any idea where I can report it? Are they able to retreive those videos? I need it for security.
1
•
22-11-2019 22:10:17
•
Reply