Ring Security Cameras
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U
Motion alert not working
app-settings
troubleshooting
cs-support
I have just purchased and set up a security camera. I have gone through everything and it is recording when I go to the live feed. However, the alerts do not come through, despite there being movement (alerts are turned on). Any suggestions please?
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15-07-2023 10:06:30
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Justin_Ring
Hi @user51273. If you are not receiving Motion Alerts from your Camera, try the following additional steps: - Make sure you do not have a Live View open when testing Motion Alerts. The Camera will not detect motion when a Live View is open since the Camera is already activated. - Check your phone's permissions to make sure Ring notifications are allowed. - Disable any active VPNs on your phone. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-07-2023 10:10:26
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