Modes "Home" settings do not stop motion alerts
I want my doorbell camera fully working all the time, but would like my second security camera not to have either live view or motion detection when I set the Mode to "Home". Despite going into Settings/Modes/Home and disabling the second camera for Live View and Motion detection, the camera continues to send motion alerts to the app. I do not believe i should have to in addition go into the "Devices" settings in additon to the Home Mode setting to make the Modes settings work each time I switch to Home Mode. Any ideas or suggestions about what i am missing? Thanks!
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13-05-2020 03:23:00
Responses (1)
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Hi Chelsea: Thanks for your detailed and helpful response. Attached are three screenshots that I think meet your request. What I am confused about is that I think I should be able to his "Home" mode and have the one camera stop responding and the doorbell camera continue, then when I switch to "Away" both the doorbell and the other camera switch to full on with the one click. Make sense? Let me know what i need to do. Thanks very much!
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13-05-2020 09:51:50
C@GTSeattle Thank you so much for confirming those settings with those screenshots! It seems you have it set up exactly like how it should be for the functionality that you're looking for. Let's do some testing, to see if we can re-create this. If we're able to re-create it, I'll get this escalated up to the appropriate teams to see why this could be happening. First, do me a favor and disarm your system, and then after disarming after a minute or so, put it in Home mode. Once in Home mode, verify under Device \> Indoor Cam that the Indoor Cam is in Home Mode with the appropriate icon, and that has the toggle for Record Motion toggled off, and also the Live View button is greyed out. If you have ensured these are how they should be, then walk in front of the DENCAM, play around in front of it or whatever you would normally do to "trigger" it to record. If you find that it has recorded an event, and put the notification for said event on your phone, please go into your event history, grab a screenshot of this event in the history at the time of being in Home mode, and also what the push notification looks like (showing you got the notification) on your phone. These screenshots should be all I need to look into this further. Thanks again! :)
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13-05-2020 11:34:43
GHi Chelsea: I'm a bit confused by the meaning of "disarm your system". I only have the doorbell and 1 security camera (plus three chimes). Not sure how I disarm my system so i can do the test you describe below. Thanks! Guy
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19-05-2020 09:27:43
C@GTSeattle Sorry if my reply was confusing! When I say "disarm your system," I mean to put your "Modes" setting into Disarm Mode instead of the Home Mode that you were saying it was in. I'm referencing the Modes feature are described in our Help Article [here](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes). Let me know if this helps steer you in the right direction for the test! :)
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19-05-2020 11:28:59
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Chelsea_Ring
Hey @GTSeattle. Do you have the Doorbell and the Camera linked through Linked Devices at all? Even if the camera is set to not record motion or allow you to go live, if the Doorbell is triggering a Linked Devices event to happen, this could be why! If you could, can you please go into the Main Menu \> Settings \> Modes \> Home \> Cameras \> and take a screenshot of how you have your configuration set up? After that, grab a screenshot of how the setup is when you go into the Main Menu \> Devices \> Doorbell \> Linked Devices. This will help us compare and contrast to see if this is the link we were missing! :)
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13-05-2020 07:53:20
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