Ring Security Cameras

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B
Low battery - but no battery fitted!
hardwired-security-cameras
troubleshooting

Stick up cam wired, all wired. However unable to access live view as the non existent battery is somehow low.System was working fine until yesterday.Very frustrating, seems I’m not the only one but I can’t find any answers.

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05-10-2021 05:58:01

Responses (2)

  • T

    Hi @Bower81. In the Ring app, under the Device Health menu, what does your Stick-Up Cam show as a power source? If it is incorrect, I suggest resetting your Stick-Up Cam and reconnecting it to wifi. To perform a reset, press and hold the setup button for 20 seconds, then release. Once this is complete, you can reconnect it to wifi via the Device health menu. Let me know if this works!

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    07-10-2021 17:39:57

    • N

      This happens to me as well. I reset the camera and set it up and still doing the same. This also happens to be my ptz camera. In health it shows as wired but cuts the live feed and says “low battery”

      0

      21-07-2022 01:15:56

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