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P

paddleguy

Live View shuts off after 30 seconds
live-view

Both my Floodlight camera and my Doorbell Pro, both powered cameras, shut off in Live View after 30 seconds. This started recently, I'm guessing after an update. This happens every time. It must be a software issue since it just started (late Nov I believe) and it affects both cameras. I've have had these cameras over 2 years so I'm quite familiar with their operation.

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09-01-2021 01:57:17

Responses (2)

  • V

    vondale

    mines is doing this too ring doorbell pro 2 shuts off live view after 20 seconds every time. Hvae tried troubleshooting and it still does it and it does it on mobile and desktop.

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    01-05-2023 09:12:32

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    • T

      Tom_Ring

      Hi @vondale. Check out this Help Center article [here](https://support.ring.com/hc/en-us/articles/115001858043-My-Video-Recording-Stops-After-20-Seconds), where it explains why this is happening.

      0

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      03-05-2023 06:20:30

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