Ring Security Cameras
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Live View only works on wifi
The live view is really hit and miss. It works fine when my phone is connected to the house WiFi. But it will not work if my phone is on its mobile network. I'm just faced with 'activating device' for an age then that the live was ended.Is there anyway to fix this? Because it seems pointless having a security camera that only works when you're at home
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19-02-2021 22:20:48
Responses (9)
- G
Hi there,Currently having the same issue which is becoming very annoying. I have tried everything I could think of. Same problem with the Rapid Ring app. Has anyone been able to solve it? Thanks
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28-08-2021 20:25:54
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- B
I'm having the same issue! I have samsung s20 ultra and when on WiFi I can use live view but on mobile network just keeps on saying activating device. My partner has the iPhone x and the live video works on WiFi and the mobile network. I think it's an issue with android
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29-08-2021 10:53:32
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BSo I was looking through the forum and looks like I have to downgrade my network from 5g to 3g and it is now working
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29-08-2021 11:00:14
- G
Thanks for the advice. I ve just tried and when downgrading to 3g the live view works . Hopefully this will be fixed. Very annoying!
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09-09-2021 02:01:26
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- R
I have the same problem, but it only seems to happen when connected to Three UK network. If I use a VPN on Three U.K. network then live streaming works. I am unable to try downshifting to 3G as the setting does not appear on iphone12. Live stream works on EE, Wi-Fi roaming in USA, just not on Three UK. Same for rapid ring app. I’ve tried phone erase and reinstall, app erase and reinstall, resetting all settings. I am confident it is a problem at the Three UK end, but Three customer service refuse to accept that and say it is a Ring app problem.
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12-09-2021 09:18:53
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Katie23
I'm having the trouble now too on my phone. I updated it to android 11 yesterday. Now it just says activating device unless i turn on my Wi-Fi
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25-02-2021 20:37:29
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