Lights work on my floodlight camera, but camera does not

Question

Both of my floodlight cameras went off-line, and I was only able to reconnect one. My second floodlight cam, when I go to hard reset it, the flashing white light never comes on and I cannot start the reconnecting process. I do have it hardwired and there is electricity going to the flood as the flood lights continue to work. What options do I have here?

Justin_Ring · Answer

Hi @user27317. If your Camera is no longer entering setup mode to go through [reconnecting it to your wifi](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network), I would also try a power cycle of the Camera by shutting off the power to it for a minute and turning it back on. If you have tried this step and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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Lights work on my floodlight camera, but camera does not

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