Just bought indoor cam - 2 way audio is terrible!

Hi, We've now had our wired doorbell for a couple of months - first one had to be replaced as it was faulty. Second one is thankfully working perfectly and we were fairly impressed with Ring's customer service. Decided to go ahead and purchase an indoor and floodlight camera as well. We are yet to install the floodlight cam, however the indoor cam arrived today and doesn't need installing, so I was keen to get it out the box and test it out. We're genuinely so disappointed. The 2 way audio is so poor. Is this normal and my expectations were too high or have we got yet another faulty Ring product? It continuously cuts out several times during sentences when listening to conversations sat with the indoor cam. Our broadband speed is currently at: download 32mbps... Upload 11mbps. We were told last time when we had issues with our doorbell that are connection was very good. We've tried moving the camera around our house (it's pretty small so not many places to go!) and we've even sat it right next to the router just to rule out networking issues.... It's still presenting with a really awful and unclear audio. We've reset the camera and the router. No change. We're unable to understand what is being said, which I'm shocked about considering Ring products are rated as a reliable brand. Please let me know if anyone else is experiencing or has experienced similar. On the verge of returning it at the moment and now dreading checking the outdoor camera too. Thanks in advance, Krissy