Ring Security Cameras
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How do I file a warranty claim for a camera protected by the Ring Home Protect plan?
The subject says it all. I go to https://ring.com/support/contact-us and initiate a chat, which gets me stuck in an endless chat-bot loop, with no opportunity to speak to a REAL PERSON. I just want to get a failed camera replaced. Allegedly the cameras are covered by a lifetime warranty, as long as they were enrolled in the Ring Home Protect plan, without a lapse, since they were new, yes?WHY IS IT SO DIFFICULT TO GET THIS STUPID CAMERA REPLACED?!! It has FAILED and I want it COVERED under the WARRANTY!If anyone has any tips to get an ACTUAL PERSON to chat with me in this stupid chat bot, I'm all ears.
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30-06-2025 15:49:26
Responses (1)
- L
Ugh... I hate phone calls. Much prefer chatting... It's so much easier to communicate while typing than it is while speaking to someone who's first language is definitely not English.
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30-06-2025 19:44:33
THi @laurence5905. If you'd like to troubleshoot your device, feel free to share what specific device it is, and what the concern with the device is, and we can start there. If not, feel free to send us a private message on Facebook or X @Ring and one of our agents can assist you. Please note, that in order for a replacement, you'll need to go through a series of troubleshooting steps to determine the device is faulty.
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01-07-2025 16:17:45
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Brad
Call (XXXXXXXXXX and talk with a tech support person Edit - it blocks out the number, but there is one, look on the support page
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30-06-2025 18:48:38
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