Responses (2)

• M

  M5Pilot

  I just installed one yesterday. I had to change the power setting after install from battery to wired. I assume yours is in battery mode. Go to device settings>general settings>power mode and change it to wired mode.

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  25-08-2022 12:03:33

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• J

  Justin_Ring

  Hi @86b55f92eedb522de342b723bb5082. You can also try [rebooting the Camera from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). If you have tried the steps mentioned in your post and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  26-08-2022 04:49:21

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