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Hardwired Spotlight cam stopped working. Will not enter setup mode , showing red lights above camera
hardwired-security-cameras
troubleshooting
cs-support
Greetings. I have a spotlight cam wired 1st gen. Stopped working last night based off of events and previous health check. Have great wifi speeds and RSSI -47 on last check. All other devices on network are running great. Tried manually resetting using the button on top and even flipped the breaker off for a few minutes. Will not enter setup mode. Camera will not do anything but all of the red LED above the lens are lit up constantly. Please help
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22-04-2023 06:05:15
Responses (2)
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Justin_Ring
Hi @NovemberWhiskey. The steps you took were excellent troubleshooting steps to take when a Spotlight Cam Wired will not enter setup mode. You also want to try plugging your Camera into a different outlet to see if it makes a difference. If your Camera is hardwired, verify that it is receiving the proper amount of power, which is 100–240 volts. Since this involves high voltage, we strongly recommend consulting a qualified electrician for help. If you have tried the steps that apply to your Camera and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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24-04-2023 06:22:09
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