Ring Security Cameras
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U
Generic battery for ring camera
troubleshooting
wireless-security-cameras
I bought a generic battery from Amazon for my ring camera. When fully charged it will not register on the ring app. When I reinstall the original ring battery it registers fine. What's the problem?
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29-01-2023 06:59:57
Responses (1)
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Justin_Ring
Hi @user34802. A "generic" battery, as in one manufactured by a third-party company? Or is it a [Ring Quick Release Battery Pack](https://ring.com/products/quick-release-battery-pack)? If it is one manufactured by a third-party company, we do not recommend using it with our Ring Cameras, as they may not work with it.
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30-01-2023 08:49:19
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